Legal

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When contacting us on our site, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

• We do not use vulnerability scanning and/or scanning to PCI standards.
• We do not use Malware Scanning.
• We only provide articles and information on our website. Other than your contact information for the specific purposes of responding to your inquiry, we never ask for personal or private information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
• You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

We use Google Analytics on our website.

We have implemented the following:

• Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By emailing us

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur. We will notify the users via email:

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below.

Google API Services — User Data Policy

Use of Google User Data

Cortex Labs, operated by Cortex LLC(‘we’, ‘us’), integrates with Google services through the Google Ads API. This section describes how we access, use, store, and share data obtained through Google APIs, and supplements the rest of this Privacy Policy.

What we access

When you connect a Google account to Cortex Labs, we ask for your explicit consent through Google’s OAuth 2.0 consent screen. We request the following scope:

• https://www.googleapis.com/auth/adwords — read and manage the Google Ads accounts you authorise.

Using this scope, we may access advertising account structure and settings, campaign, ad group, ad, keyword and audience configuration, and performance and billing-related reporting metrics for the accounts you connect. We do not request access to your Gmail, Google Drive, Contacts, Calendar, or any other Google service.

We never ask for or store your Google account password. Authorisation is handled entirely by Google, and we receive only an access token and a refresh token.

How we use it

We use Google user data solely to provide the features you have asked us to perform on your behalf, namely:

• displaying your advertising performance inside the Cortex Labs interface and in reports we prepare for you;
• creating, editing, pausing, and optimising campaigns and their components at your direction or according to rules you have configured;
• diagnosing errors and providing technical support for the integration.

We do not use Google user data for advertising purposes of our own, we do not sell it, and we do not use it to build user profiles unrelated to the service you requested. We do not use Google user data to develop, improve, or train generalised artificial intelligence or machine learning models.

Human access

We do not allow humans to read Google user data, except:

• with your explicit prior consent for a specific case, such as a support request you have opened;
• where it is necessary for security purposes, including investigating abuse or a suspected breach;
• where we are required to do so to comply with applicable law;
• where the data has been aggregated and anonymised so that it can no longer identify you or your account.

Storage and retention

OAuth tokens and any cached Google Ads data are stored on our infrastructure, encrypted in transit using TLS and encrypted at rest. Access is restricted to authorised personnel who need it to operate the service.

We retain Google user data only for as long as your account is connected and the data is needed to provide the service. Cached advertising data is deleted or anonymised within 30 days of the connection being revoked or your account being closed.

Sharing

We do not sell, rent, or trade Google user data. We do not transfer it to third parties except:

• to sub-processors that host or operate our infrastructure, bound by contract to equivalent confidentiality and Limited Use obligations;
• when you explicitly direct us to share it, for example by exporting a report;
• when required by law, legal process, or a valid governmental request.

Withdrawing access and deleting your data

You may revoke Cortex Labs’ access to your Google account at any time at myaccount.google.com/permissions. Revoking access stops all further data retrieval immediately.

To request deletion of Google user data we already hold, contact us at support@cortexlabs.cloud. We will delete it within 30 days of a verified request, except where retention is required by law.

Limited Use

Cortex Labs’ use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Contact

Questions about this section: support@cortexlabs.cloud — Cortex LLC, 75 E 3rd St, Sheridan, WY 82801, United States.

Last updated: 29 July 2026