Real estate · Regional real-estate group
A lead engine that follows up in 2 minutes instead of 2 days
A 40-agent real-estate group listing on six property portals, in a market where whoever replies first usually wins the mandate.
- median first response
- 0 minmedian first response
- viewings booked
- +0%viewings booked
- of leads answered
- 0%of leads answered
- portals unified into one pipeline
- 0→1portals unified into one pipeline
The challenge
Portal leads landed by email with whoever was named on the property. Agents in viewings replied hours later, some leads never got a reply at all, and management had no way to see how follow-up was really going.
What we built
- Every portal now feeds one pipeline. Leads are parsed, de-duplicated, enriched and routed to the right agent within seconds.
- An AI agent drafts a personal first reply that references the actual property and offers viewing slots from the agent's own calendar, sent inside two minutes, at any hour.
- Anything that goes unanswered escalates on its own: a nudge to the agent at 30 minutes, a reassignment to the duty agent at two hours.
- A live dashboard shows response times and conversion per agent and per portal, the numbers management never used to have.
“We used to lose mandates to whoever called back first. Now that's us, every single time, without anyone chasing it.”
Services used
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